(4.4 / 5)6+ Ratings

Yext Reviews

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Overall Rating

4.4

6 Reviews

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About Yext

Yext.com is a digital presence platform that helps organizations manage their online information across various channels. It offers tools for local listings management, SEO, reputation management, social media management, and customer experience. Yext's Answers Platform collects and organizes content into a Knowledge Graph, delivering relevant, actionable answers wherever customers, employees, and partners look for information. This platform ensures consistent, accurate, and engaging experiences across search engines, websites, mobile apps, and other digital touchpoints.

Yext Pros & Cons

Pros of Yext:

Efficient and Automated Listing Management: Yext allows users to input their listing information once and automatically updates it across over 100 online entities, ensuring accuracy and reliability.
User-Friendly Interface: The software is easy to use and doesn't require daily monitoring, making it a 'set it and forget it' type of tool.
Time-Saving: Yext streamlines the process of updating directory listings, saving users significant time and effort.
Enhances Online Visibility: By improving organic results, SEO, and Adwords quality, Yext helps businesses rank higher in search results.
Proactive Customer Service: Many users have found Yext's customer service team to be proactive and helpful, suggesting ways to optimize listings and resolving issues promptly.
Consolidated Listings: Yext helps manage multiple locations' listings by allowing universal changes across different platforms, saving valuable time and effort.
Review Monitoring and Notifications: Yext allows businesses to monitor and respond to customer reviews in real-time, ensuring timely engagement.

Cons of Yext:

High Cost: Despite its functionality and user-friendly nature, Yext is considered quite expensive compared to other similar software on the market.
Limited Directory Compatibility: Some users wish Yext was compatible with more directories, as it currently does not support all of them.
Poor Customer Service: Several users have reported difficulty in reaching Yext's customer service, with complaints ranging from unresponsive support to difficulty in changing payment methods and resolving urgent issues.
System Bugs: Some users have reported encountering system bugs that slow down task completion, although the Yext support team is usually helpful in resolving these issues.
Expensive Additional Packages: While the basic listings and analytics packages are considered worth the cost, some users find the additional packages to be pricey.

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Yext Customer Reviews (6)

0/5

Leah Bieber

Verified Buyer

Jul 18, 2024

Cody Branch

Verified Buyer

Jul 18, 2024

Eugene Bates

Verified Buyer

Jul 15, 2024

Randy Holmes

Verified Buyer

Jul 14, 2024

Norman Seely

Verified Buyer

Jul 13, 2024

Silvana Buccho

Verified Buyer

Jul 13, 2024

Yext Customer’s Q&A

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Yext Features and Benefits

Key Features and Benefits of Yext.com:

Knowledge Network: Sync business data to over 175 consumer services, including Google, Amazon Alexa, Apple Maps, and Facebook.
Search Experience: Delivers direct answers to consumer queries, reducing support costs and improving user experience.
Natural Language Understanding: Parses consumer intent to return direct answers, not just links.
Auto-Suggest: Speeds up the path to answers by suggesting complete phrases as the user types.
Spelling Correction: Accounts for misspellings and irregularities to help users get answers the first time.
Lemmatization and Stemming: Understands synonyms to provide relevant results based on user intent.
Faceted Search: Provides facets within the search experience, including various customizations.
Federated Architecture: Uses a single search bar to search across the brand’s entire Yext Content.
Business Merchandising Logic: Customizes the search algorithm using business metrics to optimize search results.
Search Analytics: Provides insights into consumer questions to improve the search experience.
Page Builder: Allows building and previewing landing pages with a simple interface.
Multi-Language Pages: Creates high-performing pages available in different languages.
Pages Analytics: Offers visibility into search terms, page views, traffic sources, and more.
Reputation Management: Monitors and manages online reviews to maintain a positive brand image.
Local Listings Management: Centralizes local listings in one dashboard for convenient control.
SEO Tools: Enhances online presence and search engine rankings.
Social Media Management: Manages social media accounts and content from a single platform.
Customer Experience Platform: Improves customer engagement and satisfaction through various tools and integrations.
Data Integration: Integrates with hundreds of leading brands to keep business information up to date.
Actionable Insights: Provides cross-channel insights to enable data-driven decisions.

Yext Pricing

Yext offers four pricing plans for small and medium-sized businesses. These are billed annually:

Emerging Starter Package: Priced at $199 per year.
Essential Plus Package: Priced at $449 per year.
Complete Standard Package: Priced at $499 per year.
Premium Advanced Package: Priced at $999 per year.

Each package offers different features and levels of optimization. For example, the Premium Advanced Package includes review monitoring and website widgets. The Complete Standard Package allows you to add your listing to various sites. The Essential Plus Package includes listings on sites like Google, Yahoo, Facebook, Bing, Apple, Yelp, and more. The Emerging Starter Package includes listings on sites like Merchant Circle, eLocal, Topix, and more.

Payment Method

Yext.com Payment Method:

To update credit card information, navigate to the Payment Methods sub-tab under Account Settings. Add a new credit card by clicking on the + Add a credit card link and entering the required details. Note that the existing card cannot be removed without adding a new one. For billing information, access the Agreements & Services tab.

Yext FAQs

Yext Alternatives

Top 10 Yext.com Alternatives:

SOCi: An all-in-one platform for multi-location marketers to manage local search, social, and review pages.
Chatmeter: Local listing, review, and social media management for multi-location brands and agencies.
Birdeye: A reputation, social media, and customer experience platform for local businesses and brands.
Reputation.com: Offers data monitoring and assigns a reputation score for businesses.
Synup: Provides local listing management, local SEO, and online reputation management.
Surveysparrow: Reputation management software that generates new reviews and monitors all reviews from one place.
Luigi's Box: Offers similar features to Yext with a focus on customer support and affordability.
Statusbrew: Provides social media management and online reputation management with better customer support.
Moz Local: Helps businesses manage their local listings and improve their online presence.
BrightLocal: Offers local SEO tools and services to help businesses improve their local search rankings.

How To Open A Yext Account?

To open an account on Yext.com, follow these steps:

Visit Yext.com and click on the Sign Up or Get Started button.
Enter your business information, including name, address, and contact details.
Create a username and password for your account.
Verify your email address by clicking on the link sent to your email.
Log in to your new account and complete any additional setup steps as prompted.

For enterprise, partner, and small business accounts, additional steps may include adding users, configuring Single Sign-On (SSO), and setting up access controls.